Unveiling the Impact of E-Governance on the Transformation from Digital to Smart Bangladesh

Abstract

E-governance has become as a crucial dimension of contemporary public administration in delivering government services to citizens electronically with the aid of information and communication technology. It also increases the efficiency of the management, by improving the citizens’ democracy and participation regarding other impactful topics in governance. By adopting a systematic review approach, the researcher utilizes secondary data from more than 150 available sources, comprising literature, policy documents, case studies, and other relevant literature. In this report 70 research papers published between the years 2015 and 2024 were used to provide updated information to the readers. The researchers analyzed the current status, prospects, and challenges of e-governance in Bangladesh under the vision of ‘Digital Bangladesh’. E-governance intends to form a technically progressive nation with technologically effective, efficient, and social economic services providing transparency of process with the help of ICT integration. The research findings reveal that obstacles like the digital divide, infrastructure gaps, digital literacy, data privacy, resistance to change, and regulatory constraints deter the implementation of e-governance. However, this paper contributes to the existing literature with the identification of how e-governance should be governed for the sake of development in Bangladesh. The analysis calls for many comprehensive policy reforms, enhanced cyber security measures, capacity building, and bridging of the digital divide. It will then be much easier to realize the dream of a fully digital Bangladesh and facilitate economic growth, innovations, and the improvement of public service delivery.