Dutch Bangla Bank (PLC) Conflict of cash Recycling Machine (CRM).

Abstract

This paper investigates the operational conflicts and challenges associated with the use of Cash Recycling Machines (CRMs) in Dutch-Bangla Bank PLC. As CRMs are intended to streamline both cash deposits and withdrawals, they play a vital role in modern banking automation. However, users frequently experience technical glitches, service downtimes, and user interface issues that affect service quality. The study is based on secondary data, field observations, and user feedback. It analyzes the root causes of CRM-related problems, including software limitations, maintenance delays, and inadequate user training. The paper highlights the need for more robust technical infrastructure and customer-focused improvements to ensure the effectiveness of CRMs in enhancing banking operations. Recommendations are made to improve CRM reliability and customer satisfaction.